How do you find the right people?

“Recruit for attitude and train for skill”  The first time I read that was in Good To Great (by Jim Collins) and I’ve read it many times since then.  Many businesses though are still recruiting for skill (or technical competence) and hoping that the right attitude will follow.  Technical competence indicates that the candidate should be […]

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Customer [service] is king

I recently read an interesting report entitled ‘Service 2020: Megatrends for the decade ahead’ which focuses on how organisations will complete in the year 2020. The report notes that we are heading towards a highly commoditised and competitive global marketplace, in which new rivals from emerging markets are expanding rapidly and, as a result, organisations […]

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